Last updated 2025-04-02
Money-Back Policy
Questions about this document: hello@cloudnetworkdev.one
Scope
This policy covers paid CloudNetwork Dev workshops listed on this site. Custom statements of work may include different terms if explicitly signed.
Eligibility window
You may request a full refund up to fourteen (14) days after payment, provided the cohort has not started and no proprietary materials have been distributed to you. Japanese consumer rules may provide additional rights; nothing here limits mandatory protections.
Partial refunds
If you attend part of a cohort and experience a documented service failure attributable to us, we may offer partial credit toward a future session. Partial refunds are discretionary and require written agreement.
Non-refundable items
Third-party venue fees, rush customization, or shipped physical materials (if any) are non-refundable once incurred. Donations or optional add-ons labeled non-refundable at purchase are excluded.
How to request
Email hello@cloudnetworkdev.one with your order reference, cohort name, and reason. We respond within five business days with confirmation or follow-up questions.
Processing time
Approved refunds are initiated within ten business days. Banks may take additional time to post funds depending on your institution.
Cancellations by CloudNetwork Dev
If we cancel a cohort, you may choose a full refund or transfer to another date. If you cancel after materials are sent but before day one, we may withhold a reasonable preparation fee as described in your invoice addendum.
Contact
Questions about refunds: hello@cloudnetworkdev.one. Postal address: 386-1210 Tsuruse Higashi, Fujimi-shi, Saitama, Japan.